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Soft skills is a sociological term for a person's "EQ" (Emotional Intelligence Quotient), which refers to the cluster of personality traits, social graces, communication, ability with language, personal habits, friendliness, and optimism that mark each of us in varying degrees.1 Soft skills complement hard skills (part of a person's IQ), which are the technical requirements of a job.

A person's soft skill EQ can also be an important part of the success of an organization. Organizations, particularly those frequently dealing with customers face-to-face, are generally more prosperous if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiouness can yield significant return on investment for an organization. 2 For this reason, soft skills are increasingly sought out by employers in addition to standard qualifications.

It has been suggested that in a number of professions soft skills are more important over the long term than technical skills. The legal profession is one example where the ability to deal with people effectively and politely can determine the professional success of a lawyer more than his or her mere technical skills.3

Examples

Interpersonal Skills

  • Participates as a member of the Team
  • Teaches others
  • Serves Client / Customers
  • Exercises Leadership
  • Negotiates
  • Works with cultural diversity
  • Motivates others

References

  • Career Opportunities News, Career Opportunities News, 2002 

Carnegie, Dale (1998), How to Win Friends & Influence People, Pocket, ISBN 978-0671027032 

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